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Check for PPI on your Santander:

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  • Santander PPI Claims
Our Simple Process
  • PPI Claim Step 1
    STEP 1Complete Our Simple 2 Step Claim Form
  • PPI Claim Step 2
    STEP 2Receive Free Pre-filled Forms In The Post
  • PPI Claim Step 3
    STEP 3Sign The Letter Of Authority & Return To Us
  • PPI Claim Step 4
    STEP 4If you've paid PPI, we can process your claim & retrieve your refund*
*There is no pressure, if you decide to handle the claim yourself that's absolutely fine.

Santander PPI Claims

Over the last few years it’s been in the news and has been very difficult to avoid; the PPI scandal. We’ve all seen extensive media coverage and have been targeted by various forms of advertisement about how mis-sold consumers can go about claiming back what is owed to them.

The Payment Protection Insurance is the biggest scandal to ever hit the UK banking sector and the following will assess each of the attributes that could lead to someone being mis-sold PPI and how they could claim and receive the money that rightfully belongs to them.

What is PPI and How Does It Work?

To fully grasp the concept of the story, it’s best to start with the bare bones. Payment Protection Insurance or ‘PPI’ for short was an optional policy that covered any financial re-payments on finance such as loans, mortgages, credit and store cards, should the policy holder find themselves unable to meet the required repayments.

There are numerous circumstances that could apply to someone who may need to utilise their PPI cover, these include:

Who are Santander?

Santander has transformed over the last decade or so, shifting from their heritage of three former building societies to a full-service retail and commercial bank.


1849: National Freehold Land and Building Society is established and this is geared towards securing voting rights by selling shares and using the proceeds to buy land on the edge of London.

1874: Abbey Road & St. John’s Wood Permanent Benefit Building Society is created to use savings of members to offer mortgages for building their own homes.

1944: Abbey National Building Society is formed by merging Abbey Road Building Society and National Building Society.

1989: After banking laws were modified in the mid-1980s, Abbey National became the first building society to privatise, listing on the London Stock Exchange.

1992-2002: Numerous acquisitions take place with the expansion of Abbey National and it moves them into other forms of banking with the acquisition of: Scottish Mutual, Carter Allen, Lombard and Scottish Provident, along with the merger with National and Provincial Building Society.

2004: Abbey National Building Society purchased by Banco Santander.

2008: Bradford & Bingley acquired.

2009: Alliance & Leicester transferred to Santander.

2010: Abbey, Alliance & Leicester and Bradford & Bingley rebranded as Santander UK.

PPI Santander Chart

Source: FT Graphic

In 2016, Santander set aside more than £400m to cover more PPI claims; adding on to the £550m they’d already shelled out.
How Did PPI Come About?

The problems with PPI were first brought forward in the late nineties by Which? magazine – they questioned the product’s value; both in price and how it could potentially be useless to certain customers.

Despite these concerns, PPI policies were still being sold by financial outfits all across the country. It wasn’t until the mid-2000’s that the Financial Standards Authority (FSA) finally released a report on PPI and the poor practices that were being used to sell policies.

A year later, smaller companies were beginning to find themselves recipients of large fines passed down by the Financial Services Authority (FSA) for their role in mis-selling policies. In 2007, there was a shift in the types of companies that were getting slapped with fines – the big companies that believed themselves untouchable were now beginning to find that their indiscretions were becoming public knowledge and big fines followed. This included a 2014 fine for Santander to the tune of £12.4million for ‘serious failings’ in the advice they were providing their customers.

Research in 2008 showed that over 2 million people in the UK had been paying for policies that they had little to no chance of being able to claim on. More than 1 million people were believed to have been sold an insurance policy after being told that that was the only way that they could be approved for credit, which is of course not true.

How Has PPI Affected Santander?

Early in 2016, Santander set aside another £450m to cover a further wave of PPI claims to add to the £500 million plus they’ve already paid out. This is a significantly smaller amount than most of the other banks have had to pay; Lloyds for example set aside 10 times this figure.

However, this will end up being just a drop in the ocean after Santander paid out £25,000 to a mis-sold customer in regards to a claim it had already rejected.

The claim was initially brought against Santander on behalf of a woman in connection to a

In March of 2016 however, Santander, which purchased the GE business, responded to this PPI claim and suggested it was ‘unable to agree that the PPI policy was mis-sold’.

The complaint was submitted again in July of that year, this time with the added information that the commission involved in the sale had been undisclosed and excessive. In the end Santander decided that there was a genuine case for mis-selling and awarded the customer a compensation amount of £24,207.

Time Left PPI What's Next?

It’s quite easy to procrastinate and put things off until tomorrow but more often than not, tomorrow never comes.

So, if you believe that you have been mis-sold PPI, it’s important to act now before it’s too late.

Free PPI Check
So What Does This Mean?

Firstly, the Financial Conduct Authority (FCA), took over policing of consumer credit in 2015. That means that anyone who has their initial complaint rejected by the provider then has the right to appeal to the Financial Ombudsman Service.

The Supreme Court then ruled that failure to disclose commission on PPI sales created an unfair atmosphere in which the customer was on the back foot.

In a nutshell what this means for Santander is that there could potentially be thousands of PPI claims that have been wrongly rejected and this latest development would spur those who were rejected to claim again.

‘Have I Been Mis-Sold PPI by Santander?’

Santander were one of numerous companies that mis-sold PPI.

PPI policies were mis-sold in a variety of different ways. After the banks realised that Payment Protection Insurance was incredibly profitable they instructed their salesmen, with the promise of sizeable commission payments from the policies, to secure them at all costs, even knowing that in some instances it wasn’t an appropriate product for everyone.

Adding On: In many cases, PPI was added onto a policy without the customer’s knowledge and was being hidden away within the monthly repayments.

Underhand Sales Techniques: Sales Advisors would often use underhand sales tactics when it came to attaching policies. An example of this would be when customers were given a list of problems that could occur if they didn’t buy the insurance, ‘what if you to become ill and are unable to work?’, ‘what if you were made redundant?’ This is bound to scare anyone into buying.

Selling to Ineligible Customers: Some sales staff, at the request of the banks, were told to use whatever techniques they could in order to sell PPI to consumers. The policies sold in a lot of cases wouldn’t cover the individual and leave people unable to claim on a policy should something effect their ability to earn money.

PPI Was Optional

The salesmen failed to clarify to the customer that a PPI policy was optional and they were free to opt-out or even purchase the insurance elsewhere if they wanted to. Many Santander customers have agreed to the policy because they were told that it was a non-optional part of the credit process.

How Did PPI Change the Banking Sector?

When the mis-selling of PPI became public knowledge, Santander customers were contacted informing them that they may have been part of the widespread mis-selling and that they could be due a refund.

People were then able to contact Santander directly and send details of their circumstances at the time of the sale – this includes any paperwork that could support their belief that they were mis-sold.

Santander provided their customers with all the necessary PPI forms to fill out to ensure that making a claim is as easy as possible for the mis-sold customer. This way the bank has all the relevant information needed to assess if the customer was eligible to make a claim rather than having to go back and forth.

PPI Map Statistics
UK mis-sold PPI scandal statistics £10 Billion

In payouts alone in the UK.

By 2008, 20 million PPI policies existed in the UK that’s nearly 1 in 3 of the 2008 UK population

Santander PPI Percentages
 ‘I’ve Been Mis-Sold by Santander: How Can I Make a Claim?’

To claim back what is rightfully yours, you will need to provide Santander with as much information as possible about your policy. According to Santander the following information will be needed to process the claim quickly and efficiently:

If you take the time to process your claim and you receive a rejection, then don’t give up. If you strongly feel that you were duped into the policy, then you have every right to contact the Financial Ombudsman. The FOS is an independent body that will assess your claims and decide if it’s worth pushing forward.

If you don’t have all the paperwork to hand, then don’t fret; there are other options available to you.

Starting a Claim with PPI Refund

Research suggest that 6 out of 10 claims made independently are rejected because of a lack of information.

PPI Refund has been operating in the industry for years and has been able to create a reputation of success even with the most difficult of PPI claims; we’ve built a wealth of knowledge with these difficult cases and it means that we’re able to draw similarities to other cases and utilise the knowledge to get the best possible result for the customer.

Because of this reputation we’ve built within the industry we have been able to broker a deal with the major banks which means that all we need to begin a PPI claim is your name and the address you were residing at the time the policy was taken out. We can then put this information to the banks who can then assess their database and determine if any PPI was applied to your finance.

This kind of agreement is a relatively new one and is only available to select companies such as PPI Refund.

Why is it Important to Get a Move On?

‘The Financial Conduct Authority has introduced a ‘PPI claim by’ deadline of 29th August 2019.The big five banks have paid out £24bn in compensation so far and have set aside a further £32.6bn to deal with the estimated claims that will come forward during that time. Don’t delay start a free PPI check today!’

PPI-5 Things You Need To Keep In Mind
There isn’t any deadline for making a PPI claim. While there is no fixed time frame within which you are required to bring forward a PPI claim, sometimes it can be important that you have the requisite paperwork proving that you were mis-sold PPI.
It would be easier to make a claim if you had an active insurance within the last six years but
that should not be a detriment. Here are some guidelines that can help you out

Your Insurance Was Taken Within The Last Six Years

If you are in this situation, you have absolutely nothing to worry about. You can request relevant information from your lender going back the previous six years. You can initiate a reclaim even if your loan is paid off.

Relatively Older Insurance That Ended Within The Last Six Years Or Is Still Active

You are still eligible to initiate a reclaim. The six year rule only applies to an insurance policy that is still active. For example, if you had taken out a PPI policy 12 years back but paid off within the last five years, the policy was still active within the six year period.

Has Your PPI Claim Been Rejected Recently?

If you have had a PPI complaint rejected recently (within the last six months) and are not satisfied with the ruling, you should not lose heart and instead take your complaint to the FOS (Financial Ombudsman Service). If your claim was rejected more than six months ago and you have not yet made a complaint with the FOS, you might find it really difficult to get your claim restarted. There are of course some exceptions to this rule.

For example, if you did make a complaint to the FOS due to severe illness or because you were unable to locate the original documents required to substantiate your claim, you could get your claim restarted via the FOS even after the six month period is over.

Therefore, in most cases your best option will be to restart your claim. Any confusion you have with regards to your eligibility of restarting a claim with theFOS can be resolved by calling on the Ombudsman helpline on 0300 123 9123. Do not lose heart even if you have lost your initial claim for PPI refund with your lender. Being rejected does not mean that you were not mis-sold worthless PPI or that you are ineligible for compensation.

Can You Reclaim If Your Lender Or Broker Has Gone Bust or has been taken over?

Yes, you can. New owners are liable for the debts of the company they have taken over. In some scenarios the liability might still be with the previous owner who was responsible for mis-selling you the PPI. Make a complaint to the new company and you will be informed if that is indeed the case.

For example, Barclaycard has taken over Eggs credit cards, so all the PPI liability owed by Eggs credit cards has been passed over to Barclaycard. If the lender who mis-sold you PPI has gone under, you should contact the Financial Services Compensation Scheme. You can only do this if your lender was regulated by the FSA or FCA. This official body is tasked with the responsibility of ensuring that all the finance companies meet their liabilities.

You can Initiate A PPI Reclaim For a Deceased Relative Even Though You Reside Abroad

Many a time families realise that a family member or a parent had previously owned a PPI policy after their death, when all the paperwork of the estate is
assessed. The death of a beloved family member does not mean the end of PPI compensation that they are rightfully owed. Any PPI money owed becomes a part of the deceased family members estate and the person who inherits from the estate is entitled to bring forward a PPI claim on behalf of the deceased family member.

If the family member passed away without leaving behind a legally valid will, the estate will divided as per the rules of the intestacy, which will determine who can make the claim. The problem with such claims is that it can prove to be really difficult to show that the original policyholder was mis-sold the PPI policy, which decreases the chances of success of the claim. But, the fact that you live overseas makes no difference to your eligibility to make a claim on behalf of the deceased persons estate.

Do not worry if you don’t have the requisite documents or don’t remember who your lender was

Don’t worry if you are unsure about whether you had taken out PPI policy in the past. Most people were sold the policy without being told about it. That is why PPI is considered as one of the most mis-sold financial products ever.

How can you go about finding the required information that will assist you in successfully claiming back money that you are rightfully owed?


 Check Your Credit Files

This is probably the biggest doubt we encounter from majority of our clients. The first step you need to take is to go through all old mortgage and loan statements and check for anything that mentions an insurance fee or any product that is supposed to cover you in the event of sickness, accident or unemployment.

You might not find the term PPI directly mentioned in your documents. Look for terms such as ‘protection plan’, ‘payment plan’, ‘ASU’, ‘loan care’, ‘loan protection’ or other similar meaning terms.

Now, if you can’t find any documents don’t worry, all you need to do is check your credit report. Your credit report should list any mortgages, loans or any other debts that you had within the last six years, even if they are not active now.

If you are certain of having PPI and know the lender, you can contact them for more details.

Even if you have thrown away all your old financial documents, there is no need to panic. You can still get your hands on the requisite documents. You can contact your lender for a copy of the agreement or T&Cs, if you do not have a copy of it.

The documents that you should ask for depends on the status of your account i.e. is it still open or closed?

If your account is currently open, lenders can ask you £1 to send you a copy of the original agreement. However, not all lenders do such a thing. Just to be on the safe side you could include a £1 cheque to speed the process up a bit, but try to avoid sending cash.

If your account is closed, you can request detailed breakdown of your complete account, specifically including information about PPI. If this takes longer than 40 days, you can file a report to the Information Commissioner. This could cost you up to £10 and you could include a £10 cheque to speed the process up a bit.

Have All The Paperwork But Still Not Sure About Having PPI?

The easiest way to verify if you have been sold PPI in the past is by contacting your lenders directly. Most lenders will be able to confirm whether or not you had PPI at some point in the past.

The next step (if this does not work) depends on how old your PPI policy is. Some financial lenders will only ask a name and address, while some might ask for more details. If your address has changed recently make sure that you notify your financial provider about it.

Generally the entire process becomes considerably easier if you have the documents of the original agreement with you. The Data Protection Act entitles you to get your agreement form from your financial provider for £1.

Your claim will be harder to process if your account is closed and your provider cannot find the original agreement of your PPI terms. Therefore, it is best to spend £10 and ask for a detailed breakdown about your closed account from your lender.




The PPI Mis-Selling Checklist

You will only be able to make a claim for PPI compensation if you are able to confirm whether or not you have PPI in the first place.  Here we provide a checklist that can help you determine if you were in fact sold (or mis-sold PPI) in the past:

Were You Made To Feel Or Were You Directly Told That PPI Was Compulsory?

Many of our clients complain that they were either made to feel that taking out a PPI policy was an important factor factor in being approved for a loan or credit card. In some instances sales people have told customers that they have to buy PPI from the same provider as the loan. This counts as mis-selling. Any financial firm that subscribes to the lending code agrees that they wont insist that a customer buys an insurance product from it. So, if a salesperson has done any of the following, it means that you have been mis-sold PPI;

  • Did not inform that a PPI policy is optional or inform you about the cooling off period
  • Stated or intimated that taking out a PPI policy will increase your chances of being approved for a loan or credit card
  • Stated or implied that it could turn out to be more expensive if you did not take out a PPI policy
  • Behaved in pushy or stubborn manner, which made you feel that you had no option but to take out a PPI policy.
  • Did not allow you to continue with your application till you agreed to take out a PPI policy.

Were You Not Aware Of Paying For PPI Cover?

Many people are surprised (and shocked!) when they realise that they had been paying premiums for a PPI policy for years, even though they have no clue of how PPI was added to their loan or mortgage. Again, that is why PPI was mis-sold on such an industrial scale. Most people were not even aware that they were paying for PPI premiums.

The salesperson who sold you PPI is responsible for making sure that you understand all the terms specified on the PPI policy and also that the policy was appropriate for you. This is also true if you bought your PPI policy online, but were later contacted by a salesperson over the phone (as is often the case). This type of PPI mis-selling has often been found to be systematic with staff selling the policy being forced to sell it or risk facing lower pay.  If you were informed that the insurance was mandatory, you were mis-sold because, well it is not compulsory!

People who were retired, unemployed, self employed or people with pre-existing medical conditions at the time the policy was taken out can also make a claim for PPI refund as they were ineligible to claim from the PPI policy they had purchased.

Were You Sold Or Told The Wrong Thing?

This section covers any of the following:

  • That you were already covered through your partner or your work
  • The policy sold to you was not what you had agreed to
  • The term length of the insurance was shorter than that of the loan or mortgage you had taken out
  • You thought (or did not realise) that the policy was only in one person’s name and was not a joint policy.

People selling PPI have the responsibility of informing you about the criteria of the policy being offered and also make sure that the policy offered to you is the right one. Whomsoever you speak to about taking out a PPI policy needs to be aware of your circumstances and be able to confirm that PPI was the right financial product for you in that situation.

The responsibility on you is greater if you have bought your PPI policy online as the all the terms and conditions are usually mentioned and you have to agree to them. However, if the online form consisted of pre-ticked boxes and the box for PPI was already checked meaning that you had to manually un-tick the box, you can make a claim for PPI compensation.

The reality though is that PPI salespeople were high incentivised to push the policy and also it was a large profit provider for sellers. This contributed to the nationwide mis-selling of this policy for such a long period of time.

If you talked with your provider over the phone or face to face the chances are high that you were mis-sold your policy.

Some common examples include:

Did You Already Own Insurance Cover?

For example, if your employer provided you with an illness and redundancy package or if you had taken out a separate protection policy and you intimated the same to your salesperson, but they insisted that you take out another PPI policy or if you were not asked whether you have another protection cover.

Was The Insurance Made Out In One Name Despite You Taking Out A Joint Loan?

Check your paperwork and if you find that your name is not mentioned in the PPI policy despite being told or intimated that all names were covered, you were mis-sold PPI and are eligible to make a claim.

Is The Term Of The Insurance Shorter Than The Loan?

Until May 2009 (when they were banned), long term loans were sold with a single premium PPI policy that lasted for a maximum period of 5 years regardless of how long the loan was for. Now, after checking your policy if you have found that your policy did not cover you for the entirety of the loan duration, but you thought that it did and this was not brought to your attention by the salesperson, you were mis-sold PPI.

Have You Tried Cancelling Your Policy?

Prior to March 2007, some agreements consisted of terms which stated that you could not terminate your insurance policy even if there is a change of circumstances or if you had paid off your loan. The FSA has since started looking at such agreements and has made it possible to cancel any of your current or future agreements. Therefore, if you attempted to cancel your PPI policy and were told that it was not possible or that you have to take out a new contract with different terms, you were mis-sold PPI and are eligible to make a claim.

Did You Sign Up For A Policy In A Shop?

For example, if you bought your PPI policy from a car dealership, there is a strong possibility that it was sold to you by a person without any financial background. This means that there is greater likelihood that some error was made and that you were mis-sold PPI.

Were You Informed About The Total Price Of Your Policy?

Your lender should have informed you about the total cost of the policy before you consented to taking out the loan, so that you could understand whether or not the policy was affordable for you.  If you were sold a single premium policy that cost way more that it would have paid off or if you were not informed of all the costs in advance or if you were not aware of the amount of interest you had to pay on the PPI policy, you were mis-sold PPI and are eligible to make a claim.

If you were given a PPI policy that was not appropriate for you at the time or if the provider or salesperson failed to bring this to your attention, the chances are high that PPI was mis-sold to you.

Were You Unemployed, Self Employed Or Retired At The Time Of Taking Out The Policy?

If you were retired or unemployed when taking out the PPI policy, go through your documents and verify if unemployment cover was offered to you as part of your insurance agreement. If yes, you were sold worthless cover, something that made you ineligible to claim from your policy.

If you were self employed at the time of buying PPI, check if your documents show that you were eligible for a payout if your firm went under. If your policy did not include this term and if that was not brought to your attention, you might have valid grounds to make a claim.

Have you been paying for a PPI policy that offered you unemployment cover? Now, if you are self employed or don’t work, you do not require cover for unemployment. If this was not pointed out to you when you bought the policy or if the seller never enquired about your employment status, you might be entitled to compensation via a PPI claim.

Is The Policy Suitable?

One of the areas PPI provides protection or cover for is unemployment. This unemployment element of a PPI policy only comes into the picture if you were working at the time of buying the policy. Therefore, it is very important that you were asked about this when you took out your policy.




Obviously if your PPI policy does not provide you with unemployment cover and is only intended for accidents and illness, you have no grounds to make a claim.

What Is Classed As Working?

There are varying definitions for this and in many cases it depends on your individual provider. So, its best if you examine your policy document carefully. If you are self employed verify whether that particular set-up has been covered in the terms of the policy.

The unemployment aspect of a PPI policy contributes a substantial portion of its overall cost, which means that you would have been paying a lot of money for a policy that was partially useless for you,  as you were unemployed at the time of buying the policy. This means that you have wasted a lot of money paying for premiums towards a policy that does not offer you complete protection.

If you were unemployed at the start of your PPI policy for example, if you were a student or a stay at home parent, you were almost certainly mis-sold this policy. Since you were already unemployed you would not receive any cover for losing your job. This also applies if you were about to retire or become redundant at the time of taking out the PPI policy.

If the policy sold to you was not the right one, does it mean you were mis-sold?

Determining that the policy offered to you was not suitable for you is not enough, it is also important to prove that the salesperson responsible for selling you the policy bothered to verify about it.  It is important to remember that the situation you are in at the time of taking out the policy is considered to be most significant in determining whether or not you were mis-sold the PPI policy. For example, if you were employed at the time of buying the policy but are now self employed, then it is not the salesperson’s fault unless you have checked with that salesperson again after becoming self employed and were informed that policy was still appropriate for you. If any of the following has occurred the chances are high that you have been mis-sold PPI:

  • You informed the salesperson about your current employment status, but were still told to buy PPI
  • The salesperson did not enquire about your employment status when selling you the policy.

Is Age An Important Issue?

Yes, it can be. Most PPI policies have a maximum age limit of 65 or 70, after which you are not given any cover.  If you were above this maximum age limit when taking out the PPI policy, you were ineligible to claim from it meaning the PPI policy was mis-sold to you.  If you have crossed the maximum age limit after taking out the PPI policy, your payments and cover should have stopped. You should have been informed that the policy could be affected due to this. If this was not the case, you are eligible for refunds of the payments made towards the PPI premiums after you crossed the maximum age limit.

Was Your Medical History Taken Into Consideration?

Most PPI policies contain exceptions for certain pre-existing medical attentions. This means that if you had suffered from any of the medical conditions mentioned amongst the exceptions, you are unlikely to receive any cover via the PPI policy you took out. The salesperson should have asked you about this and informed you that the policy could be affected due to this.

What Is A Pre Existing Condition?

Most providers are strict with their medical conditions exclusion list even though they might have their own separate rules. The provider will determine whether they have to pay for an insurance claim based on something that you should have known prior to taking out the PPI policy. Now, if you make a claim on medical grounds, expect your insurance provider to ask for evidence such as medical records that prove you did not suffer from the ailment prior to taking out the PPI policy.

If your provider finds proof that you had suffered from the ailment previously, there is a strong likelihood that they will turn down your claim for cover. In fact you can consider this as one of the biggest reasons why most insurance payouts are turned down. Most providers also sometimes undertake a ‘broad brushstrokes’ approach to turning down insurance payouts. For example, if you have had a bad lower back problem before you took out a policy, your insurance provider may determine it as sufficient grounds to turn down any claim you make for an unrelated back problem.

Were You Asked?

It is important to remember that salespeople are not required to have detailed discussions about your medical history while selling you the policy. However, if they failed to make you aware of the medical exclusions inserted in the policy, your policy could become void. But, you cannot make a claim for compensation just because you had a medical problem in the past. The most important factor when it comes to a reclaim is whether you were informed about the medical exclusions in the policy or whether you were asked to disclose health issues you had suffered in the past, at the time of taking out the PPI policy.

Some insurance providers might still provide cover if you have been symptom free for a few years after you had suffered the medical condition previously. So, make sure that you have verified this by checking your agreement documents carefully.

Other Issues That Are Health Related

Along with certain pre-existing medical conditions, there are also some general health related problems that are excluded from PPI policies for example, stress. Therefore, make sure that you read through the terms of your policy carefully so that you are aware of exclusions that are general health related.

If you were not informed about these general exceptions or were provided with inadequate information about it, the chances are high that you have been mis-sold PPI.

Check If Your Provider Has Been Fined Previously

If the regulator has already fined your provider, the chances are high that you have also been mis-sold PPI.  Here we provide a list of lenders that were fined previously:

  • The Lloyds Banking Group were fined £117,000,000 in June 2015 after it was found that they were not treating their customers fairly with regards to PPI complaints made between March 2012 and May 2013. Lloyds were also fined £4,315,000 in February 2013 its failure to maintain proper systems with regards to PPI refunds which led to 140,000 customers receiving delayed PPI compensation payments from between May 2011 and March 2012.
  • The Clydesdale Bank were fined £20,678,300 in April 2015 after it was found that they were not processing their PPI claims fairly between May 2011 and July 2013.
  • The Co-operative Bank were fined £113,300 in January 2013 after it was found that they were putting customer complaints about PPI on hold unfairly. This was done when the British Bankers’ Association legally challenged (unsuccessfully in the end) the FSA against the measures initiated by it to ensure that all PPI complaints and complainants were treated fairly.
  • Carcraft were fined £91,000 in May 2012 for montoring sales of PPI between April 2007 and September 2008 poorly.
  • Swinton were fined £770,000 in October 2009 for many severe failings and for an unacceptable and excessive numbers of non-compliant PPI sales between December 2006 and March 2008 for home/motor insurance. It was during this period when they stopped selling PPI policies.
  • Alliance and Leicester (A&L) were fined £7 million in October 2008 for severe failings in PPI sales done over the telephone between January 2005 and December 2007.

Undisclosed Commission: The Plevin Case

The regulator of this case has recently announced new basis to file a complaint about a PPI policy based on the Plevin case. In principle, this is not counted as mis-selling, but it is a violation of rules that relate to fair sale according to the Consumer Credit Act. The effect that this has is the same.

The Financial Conduct Authority states that firms should usually take into account a complaint on the grounds of an unjust relationship between lender and borrower if the commission received was beyond 50%. In case of PPI sales, the typical rate of commission is usually around 67%, so majority of the people who took out PPI are likely owed compensation.

You can file your complaint in writing to your bank or lender right now although the rules are not due to come into effect until 29 August 2017.




Were You Underpaid By Your Bank?

Have you received a letter from your bank stating that your complaint was successful and that the bank will pay back compensation? That should good news for you or is it?  You are liable to get a refund and it is likely to put you back in the same position that you would otherwise have been in, if it were not for PPI in the first place.

But, try not to get ahead of yourself as there is an additional sting yet to be inflicted by some of the banks. This basically means that you might not get as much cash back as you’d hoped for. ‘Comparative Redress’ is the name that the banks have given it and it goes without saying that the general public is going to take the hit.

If Barclays, RBS or Lloyds offered you PPI recompense on a ‘loan’ back from 2012, you are probably owed £100s or more.

What’s the problem?

PPI is of two types. One is added in its entirety at the start of a loan, which is known as a single premium, and the other one is added directly to your account on a monthly basis, also referred to as regular premium.

If your bank has arrived upon the decision that they should not have offered you a single premium but a regular premium instead, you have been offered something, which is known as ‘comparative redress’. This basically suggests that the bank was not wrong in selling you PPI; they just sold you the wrong type of PPI.

If this is the call that the bank takes, then your offer will be the differential amount between what you actually paid for and what you would have otherwise paid, if you had been sold the correct type of product, as per the bank’s judgment. This could mean that you have been conned by £100s or £1,000s.

For instance, if the entire amount of refund of your single premium would be £1,000 and the cost of a regular premium would have been £400 – you will be liable to get a refund of £600.

Who’s likely to be affected?

The PPI reclaim amounts is strictly for loans commencing from 2012 onwards and those affected by it are primarily customers of Barclays, Lloyds Banking Group, which also includes Halifax and Black Horse, and the RBS Group, which has NatWest – though it can quite possibly be others too.

It has been confirmed by Lloyds Banking Group, Barclays and RBS that they used comparative redress at some stage during the following period:

  • Comparative redress was offered by Barclays between October 2012 and October 2013.
  • Comparative redress was offered by Lloyds Banking Group since February 2013.
  • Comparative redress was offered by the RBS Group since early 2013.

Nationwide and Santander both state that they have never used comparative redress, while HSBC claims that there may be few customers who were offered comparative redress but that did never constituted as a part of the bank’s formal redress scheme.

Those who are affected by the scam are chiefly borrowers who received PPI offer from the bank and did not approach them through Financial Ombudsman Services.

Let Us Handle Your Claim

Lets face it not all PPI claims are straightforward, in fact some cases can be really bothersome and time consuming at the same time. The entire process can be stress causing and in a sense deflating if you have to go through it on your own.

By letting us handle the entire claims process on your behalf, you don’t have to worry yourself with this process, as we will be handling most of it ourselves. By signing the PPI claim form you acknowledge that all the information provided in the form is correct and that you have given us the permission to handle the claim for you.

So, it does not matter anymore if your bank is taking time with your complaint or if they are employing stalling tactics with regards to your offer letter, as our experienced staff will be dealing with them on your behalf. All you have to do is sit back, relax and let us deal with everything.

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Our Latest Santander PPI Posts